Supporting Accounting Solutions For Over 40 Years

With over 40 years’ experience designing & supporting accounts software and premium partnerships with some of the UK’s leading accounts software providers means we’re perfectly placed to support your business and your team. Our fully accredited support team are committed to delivering high levels of support for Sage 200, Pegasus Opera software, Exchequer software and more.

See what some of our customers have to say about working with The HBP Group.

Accounts Software Support

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Complete the simple form below and one of our accounts software consultants will be in touch to discuss your support quote and process review. Request your quote today! Find Out More About Us

Email Us: info@thehbpgroup.co.uk0800 0433106

Support & Guidance To Keep Your Accounts Software Running Smoothly

Without doubt, the two biggest things that matter to businesses when it comes to Accounts Software updates or issues occurring is being able to speak to someone quickly and getting the issue resolved as fast as possible. That’s why we’ve worked hard to have some of the quickest response and fix times available for any software support company, anywhere. But how do we do it?

Service Level Agreement

Our SLA is simple – 1-hour response time, 8-hour fix time. Providing reliable support is so important to our business, that’s why we structure our accounts software support team into dedicated product roles and by training them to high standards (AAT Accredited) our support team can understand and fix issues quickly.

Dedicated Specialist

You can be confident that you are speaking to one of our AAT accredited support team. We have specialists in Exchequer, Sage and Pegasus meaning we can provided unrivalled personalised support across all our accounts packages. We have a larger team on our support desk than most accounts companies have staff, so you’ll get talking to a specialist quickly.

Experienced Team

With over 40 years providing solutions, you’re in safe hands. Our management team support our team along the way by ensuring support ticket loads are balanced correctly, resulting in an average fix time of approx. 2 hours and 30 minutes across all accounts support tickets. With an average response time at an amazing 20 minutes!

Performance Feedback

Although we’re proud of our average response and fix times, what really matters to your business is your own response and fix times and in regular review meetings with your dedicated account manager, we’ll show you what they are, which people are logging the most tickets, what has been causing issues and we’ll make recommendations to make things even better.

The HBP Group Success StoryBureau UK

Established in 2010, Hull-based global resourcing and specialist recruitment company, Bureau UK, are experts in sourcing highly skilled candidates and inspectors across the global energy and large-scale production sectors. Their accounts solution helped to dramatically speed up management reporting and help them prepare for growth. They can now make better business decisions as fast-paced as the environment they work in.

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The new system that we’ve got from HBP is really going to accelerate our growth. It’s revolutionised the way that we work. To be able to drive the business forward is fantastic, so I would recommend HBP to anyone.

Dave Blanchard, Bureau UK

Award-Winning Support From AAT Accredited Team

Looking For Accounting Software Support or Advice?

Our support team are AAT accredited, meaning not only are they committed to delivering high levels of support and always available to answer any questions, but they also have an understanding of financial processes and procedures going on in your department. Our support services covers a wide range of accounts software packages including Sage 200, Sage 50, Pegasus Opera 3, Pegasus Opera II and Exchequer, as well as their supporting add-ons and modules.

Sage 200 Support

As a fully accredited Sage partner our support team understand Sage products and have been supporting businesses like yours across the UK for years. Ask us anything! Our personable and friendly team are always there to answer your questions and support your business in any way they can. We are also approved to implement Sage add-ons from leading software providers including Sicon, Dracyir and Eureka.

Sage 200 Support >

Pegasus Opera 3 Support

We are one of the longest standing Pegasus partners in the UK, providing and supporting Pegasus solutions to customers for over 30 years. If you’ve got a problem, our team have probably heard it before, which helps us keep average 20 minute response times and 8 hour fix times. As a software company we’re approved by Pegasus to implement and support all add ons and modules your business needs.

Pegasus Opera 3 Support >

Advanced Exchequer Support

We’ve been an Advanced Exchequer Partner for over 15 years, so we’re extremely familiar with the product and have supported many businesses, across varying industries get the most of their system. Our teams are on hand, whether by call, email or our Customer Support Portal. You’ll always have direct communication, whenever you need it, so you can rest easy knowing you have unrivalled support in place.

Advanced Exchequer Support >

The HBP GroupWho Are We?

Our organisation consists of three companies; HBP Systems Ltd, Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.

About Us >

We specialise in providing accounts software solutions and accounts software support to businesses in multiple industries across the UK. Our 40+ years experience and award winning support, means you’re in safe hands.

We Can Help You Find The Right Accounts
Software For Your Business

We know that sometimes it can be hard choosing the right accounts package that can keep pace with your current and future business requirements. That’s why we partner with the UK’s leading accounts software providers and offer consultancy to help you make the right decision for your business.

Sage 200 Accounts Software

It’s no surprise that so many UK business rely on Sage for their accounting software after all, they are one of the largest providers in the UK and they have solutions that fit virtually any business, of any type in any industry.

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Pegasus Opera 3 Accounts Software

Pegasus Opera 3 is well known for its flexibility and customisability (if that’s a word) which is why its loved by SMEs across the UK. This modular software allows businesses to tailor their package by any industry or requirements.

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Exchequer Accounts Software

This award winning finance solution is perfect for growing organisations. It’s powerful reporting capabilities and simple navigation allows you dive deep into operational and financial data straight from your accounts package.

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Microsoft Dynamics 365 Business Central

Microsoft Dynamics provides a perfect solution for SMEs to streamline everything from financials to sales with customisable solutions for any industry using Microsoft 365 to create custom reports, workflows and automation.

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Book A FREE Accounts Software Review Today!

If you’re looking for a new accounting solution for your business then get in touch and book a review with one of our experts to discuss your requirements and find you the right solution.
Our team is hugely experienced and can assist businesses of all sizes so whether you’re looking at a new accounting solution, or you’ve been through a few, then we can help!

Our advice and guidance is always free and we’re happy to talk to any business, no matter what stage of the thought process they’re going through. We have built our business on the values of trustworthiness and passion and will happily provide assistance to you, so if you want a chat, just get in touch.

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Businesses and Organisations Who Rely on The HBP Group for Accounts Software Support & Solutions

We help businesses of all sizes across a wide range of industries. Because we always start our process by discussing business requirements, we have helped a huge number of organisations improve efficiency and reporting within their finance departments by choosing the right solution for their organisation.

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Did You Know You Can Reduce Costs With Cloud Hosting?

Our data centre provides a cost-effective and secure solution for small and medium sized businesses looking to host Sage, Pegasus and Exchequer accounts software in the Cloud without the high costs and need for an on-premise server. We understand that every business has different needs so we’ve tailored our solution to match the most common requirements of SMEs.

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